Please find below all the details regarding your cruise booking aboard the Sukha Sail. This document outlines the booking process, payment procedures, practical information, inclusions, and our terms and conditions, including our cancellation policy.
Please note: By completing your booking, you acknowledge that you have read all the information presented below and agree to the applicable terms and conditions.
- Complete the booking form
- Upon receipt of the completed form and an identity document, we make the request to block the spaces.
- Once the places are blocked, you will receive the confirmation with the invoice and payment instructions.
- Until you have received our confirmation that the places are blocked for you, your places are not guaranteed.
- You proceed to the payment
- Deposit of 50% of the total price to confirm your cruise booking.
- Payment of the balance 14 days before the cruise departure date
- For bookings with a departure in less than 14 days, payment of the full amount is required at the time of booking
- Once your payment is received, we finalize the booking and send you the final booking confirmation with the updated invoice.
- Payment of the balance no later than 14 days before the departure of the cruise.
- Preparations for the departure of the cruise, information to send us
To confirm your booking request, you will need to send us the form that will have been sent to you by email or whatsapp as well as an identity document of the person who booked.
International Bank Transfer
- Accepted currencies: IDR (Indonesian Rupiah), EUR (Euros), USD (US Dollar), SGD (Singapore Dollar), AUD (Australian Dollar), GBP (British Pound)
- Payment is made by bank transfer to our corporate account in Indonesia in one of the currencies above.
- For a transfer in a currency other than Indonesian Rupiah (IDR), the exchange rate used is that of our bank as the funds will then be converted into Indonesian Rupiah.
- Conversion rate, see the BUY column: https://www.permatabank.com/en/kurs/nilai-tukar-mata-uang
- Before confirming your booking request, please ensure that you are able to make an international bank transfer.
- The banks available in France offering the best conditions for international transfers in Indonesian Rupiah are Revolut, Wise, N26, and Boursorama.
- It is therefore advisable to have an account on one of these platforms to minimize fees.
- Revolut France
- Wise France
- N26 France
Bank Details (Corporate Account in Indonesia)
Company Name: PT. Antik Tri Permana Indonesia
Account Number: 9987112333
Bank: Permata Bank
SWIFT: BBBAIDJAXXX
Bank Code: 130307
Email: lebaliblog.contact@gmail.com
Address: BTN Mahkota Pemenang – Tamarin 3A No.2
Postal Code: 83352
District/City: Pemenang
Region: Lombok Utara
- Shared boat with cabin
- Full Board
- Unlimited mineral water, tea and coffee
- Snorkeling equipment: fins, snorkel, and mask
- Transportation by shared shuttle from the arrival of the cruise
- English-speaking tour guide
- Photo & video documentation during the trip (photo download link provided after the cruise)
- Bath towel
- Life jacket
You can bring your own drinks (soda and alcoholic beverages as not included) and snacks in addition to the menu included in the cruise.
- Flight tickets
- Snacks, soft drinks, and alcoholic beverages
- Komodo National Park and Whale Shark Entrance Fees
- Personal expenses
- Hotel accommodation in Labuan Bajo
- Tips and gratuities
- Personal travel insurance (highly recommended)
Tickets for the Komodo National Park and Whale Sharks are not included in the cruise booking, but are extra and to be paid separately, on site, on the day of the cruise departure.
At the time of booking, an indicative amount is indicated for the ticket price. This amount is not contractual and may be subject to change without notice from the competent authorities, regardless of the blog and the boat.
As an indication only in 2026, the amount of tickets is IDR 1,000,000/person.
It is strongly advised to take out adequate travel insurance before your arrival. It is your responsibility to check that you have adequate insurance. The insurance must cover, among other things, the costs of cancellation on your part, your inability to participate in the cruise, cancellation of flights, personal losses, all medical expenses and assistance costs, including repatriation to your country of residence in the event of an accident or illness.
No one is immune to the unexpected, so we strongly advise you to take out insurance. In the event of a last-minute unforeseen event preventing you from participating in the cruise, you risk losing your plane, hotel or cruise bookings with amounts that can be substantial. Travel insurance offers you significant security in the event of an unforeseen event.
CHAPKA offers several insurance offers for your stay: cancellation, health, assistance, etc.
Discover the insurance offer with 5% discount
The following information and documents must be sent to us before the departure of the cruise:
- Details for the departure and arrival shuttle.
- Copy of passports for all passengers
- Documentation: Passport copies for all passengers.
- Special Diets: Specific dietary requirements (e.g., vegetarian, vegan, gluten-free).
Cash Essentials
Please ensure you bring sufficient cash (approx. 1,500,000 IDR – 2,000,000 IDR per person) to cover the following expenses:
- Tickets are about IDR 1,000,000/person
- Tips: tipping is not mandatory but appreciated, if you are satisfied with the service a total tip of 5-10% is reasonable. Gratuity for the boat crew and guide/photographer are separate.
- Personal expenses: On the different islands visited, the villagers generally sell souvenirs, drinks, snacks, etc. If you plan to make purchases, bring cash with you to the activities.
Special Dietary Requirements
Please specify if any passengers have food allergies or special dietary needs (Vegetarian, Vegan, etc.). For group bookings, please detail exactly which passenger has which requirement.
Stay Connected
Ensure that the phone number provided is active on WhatsApp. Essential information and contact details will be sent to you the day before departure. On the day of the cruise, the driver will contact you directly via WhatsApp.
Transportation is done by shared shuttle, which means that you share transportation with other passengers. As a result, it implies more flexibility in terms of schedules because the pick-up time can vary depending on several factors: traffic, number of passengers, delays of some passengers, etc.
- Shuttle from Lombok
- The shuttle bus covers the following areas: Bangsal Port, Senggigi, Mataram, Kuta
(Included areas: Bangsal Port 09:00 Hotel in Senggigi 10:00, Hotel in Mataram Center 10:00 or Hotel in Kuta City Center 9:00. If you are staying in the Gili Islands, you will have to get to the port of Bangsal on your own by slow public boat or private fastboat. If you are staying outside the covered areas, you will have to go to the nearest meeting point or go directly by taxi at 12:00 pm to Kayangan Port) - Hotel: Specify the name of the hotel or the exact Google Maps point
- The day before the cruise we will confirm the schedule and the phone number of the shuttle.
- The shuttle bus covers the following areas: Bangsal Port, Senggigi, Mataram, Kuta
- Shuttle to Labuan Bajo:
- Hotel: Transportation is included only on Labuan Bajo center (Not included: Menjaga Bay and islands around Labuan Bajo).
- Airport: If you are taking a flight back from the cruise, it is advisable to take a flight from 15:00. For a flight before 15:00 please contact us in advance.
- Shuttle from Labuan Bajo:
- If you are staying in Labuan Bajo the day before, a driver will pick you up at 09:00-10:00 from your hotel.
- Transportation is included only on Labuan Bajo center at departure and arrival, Hotel and or Airport. (Not included: Menjaga Bay and islands around labuan bajo).
- Hotel: Specify the name of the hotel or the exact Google Maps point
- Flight: Specify landing time and flight number
- The day before the cruise, we will give you the phone number of the driver who will pick you up either at the airport or at your hotel.
- Shuttle to Lombok:
- The shuttle drops you off at your hotel in Senggigi, Kuta, or Bangsal Port.
If in doubt, do not hesitate to ask us to check whether or not an address is included in the shuttle area. If your address is outside the free shuttle area, an additional charge is applicable.
- Passengers must report any problems during the trip immediately to the crew members or tour guide. A quick report can solve the problem during the trip.
- Any complaints about a lack of service during the trip must be reported immediately to the onboard cruise director. The cruise director will endeavour to find an appropriate solution.
- Please note that claims filed after the end of the cruise will not be accepted.
- Noise: All boats have in addition to the boat engine 1 or 2 generators to provide electricity 24 hours a day on the boat for air conditioning in the rooms, refrigerator, lights etc… All rooms on all boats are therefore more or less exposed to the noise of the engine or generators depending on the proximity.
- It is therefore advisable that all passengers bring earplugs in case you are bothered by the noise and vibrations on the boat.
In high season, popular destinations such as Saleh Bay (whale sharks), Manta Point, Padar Island, Pink Beach, and Komodo Island can get very busy. Lebaliblog and Le Bateau decline any responsibility for complaints related to the high number of visitors to these places.
Cash: Prepare Rp 1,000,000 – Rp 1,500,000 per person in cash.
Electronics:
- SIM card with internet (Telkomsel)
- Chargers
- Power bank
Clothing:
- Hiking sandals
- Change of clothes
- Swimwear
Accessories:
- Sunglasses
- Hat or cap
- Backpack
- Waterproof bag (dry bag)
Hygiene and Care:
- Sunscreen
- Toiletries: shower gel, shampoo
- Beach towel
- Wet wipes
- Personal medication
- Motion sickness medication
- Earplugs
- Sleep mask
Food:
- Personal snacks: biscuits, cakes
- The itinerary and programme of visits and activities is provided for information only.
- The itinerary is subject to change depending on weather, natural, operational and logistical conditions and constraints.
- It is not guaranteed to see manta rays, whale sharks, turtles: it depends on the weather and the conditions at sea.
- On the day of the cruise departure, the cruise guide will inform the passengers when brifeing the final itinerary.
If you could share with us succinctly your impressions about the cruise, the boat, the room, the crew, the service on board. Your remarks and comments will be very useful to us to further improve the cruise and we will also post your comment on the baliblog for future participants.
- Deposit of 50% of the total price to confirm your cruise booking.
- Payment of the balance no later than 14 days before the cruise departure date
- For bookings with a departure in less than 14 days, payment of the full amount is required at the time of booking
Any cancellation request must be made in writing and sent to the following email addresses: reservation.kic@gmail.com or via WhatsApp.
Cancellation by the Passenger
In the event of cancellation by the passenger for any reason whatsoever, including cases of force majeure, cancellation fees will be charged according to the following conditions:
| Cancellation Date | Cancellation Fees |
| 14 days or more before the departure date | Equal to the amount of the advance paid 50% |
| Less than 14 days before the departure date | 100% of the total amount |
All bank charges related to the refund are the responsibility of the passenger and will be deducted from the total refund amount.
It is strongly advised to take out comprehensive travel insurance before your arrival. It is your responsibility to ensure that your coverage is adequate. The insurance must cover, among other things: cancellation fees on your part, inability to join the cruise, flight cancellations, loss of personal belongings, all medical and assistance expenses, including repatriation to your country of residence in the event of accident or illness.
Cancellation by the Cruise Provider
- Cancellations due to weather conditions or cases of force majeure entitle you to a full refund.
- Minimum Passenger Requirements: A minimum number of passengers is required for shared cruises. There is a possibility of cancellation after confirmation if there are not enough passengers to meet the cruise requirements. In this case, an alternative boat will be offered with a similar cabin or an upgrade at no additional cost.
- If the proposed options are not suitable for you, a full refund will be provided.
Rescheduling by the Passenger
- Date changes are permitted no later than 1 month before the cruise departure date.
- The new date must be within 12 months of the original booking date.
The boat provides documentation (photos and videos) during the trip. Each participant agrees to be filmed and photographed, and the cruise operator reserves the right to use these images for promotional purposes. If you do not wish to be photographed, please inform us.
- If the participant arrives late or is absent on the day of departure for any reason, even in the event of force majeure, the entire amount of the reservation is non-refundable, non-modifiable and non-transferable.
- The cruise passenger declines any responsibility for the consequences caused by the participant if he/she withdraws from the group during the trip.
- If the participant does not show up at the agreed meeting place and time during the trip, the participant will be responsible for all additional costs and the missed itinerary will not be subject to any appeal or refund.
- The cruise line declines all responsibility in the event of delay or cancellation of your flight. It is the responsibility of the passengers to organize themselves to be present in time for the departure of the cruise. It is advisable to arrive in Labuan Bajo the day before and take out travel insurance.
If a cruise is cancelled by the cruise line due to force majeure, passengers will be refunded in full. On the other hand, if a cruise is running normally but passengers cannot participate due to force majeure, then no refund is possible.
It is therefore strongly recommended that all passengers take out travel insurance to prevent any unforeseen events.
According to the laws and principles adopted in Indonesia, force majeure may include, but is not limited to, what happened during the trip: the unforeseeable, the irresistible, the uncontrollable, and the inability to cope with unforeseen events and circumstances that occur or will occur as follows:
- Natural disasters such as typhoons, storms, earthquakes, tsunamis, floods, volcanic eruptions, landslides.
- Government actions such as expropriation, requisition.
- Abnormal social events, such as wars, armed conflicts, riots and terrorist attacks.
The cruise operator and Komodo Island Cruises decline all responsibility and liability in the event of:
- Loss of personal belongings (luggage, cameras, bags, jewelry, etc.).
- Delays or cancellations of the sightseeing schedule and all events beyond the control of the cruise.
- Costs or losses resulting from delays caused by participants.
- Loss of boat equipment by participants; the replacement costs for such equipment shall be borne by the participant.
- Accidents or damages occurring during the cruise.
- Loss or delay of luggage by airlines, hotels, or other means of transport.
- Delay or cancellation of your flight.
- Negligence of participants resulting in personal injury.
The cruise reserves the right, in accordance with the program, to cancel or change the order of visits without notice depending on the authority of the National Park, the weather, the change of time or the closing day of the tourist sites, etc.
Komodo Island Cruises makes reasonable efforts to ensure that the content of our website is complete and up to date. However, Komodo Island Cruise does not guarantee that the content of our website will be free of errors, inaccuracies, or omissions. These errors, inaccuracies, or omissions may relate to the price, description, or availability of a product or service.
Komodo Island Cruises reserves the right to correct any error, inaccuracy, or omission, or to change or update the content without prior notice to the participant. Furthermore, Komodo Island Cruises reserves the right to refuse or cancel any order or booking containing an error, inaccuracy, or omission, whether or not the order or booking has been submitted, confirmed, and/or your credit card has been charged. If the participant’s credit card has already been charged for the purchase and the order or booking is canceled due to an error, inaccuracy, or omission, Komodo Island Cruises will promptly issue a full refund.
Komodo Island Cruises acts solely as a booking agent for reservations made through its platform. Komodo Island Cruises has entered into agreements with cruise operators to ensure they do their utmost to satisfy our clients. This means that in the event of a potential issue with a booking, the cruise operator will seek to resolve the situation to the client’s satisfaction.
Komodo Island Cruises assumes no liability for misrepresentations, breaches of contract, breaches of statutory duty, or negligence by any of the cruise operators. This means that if you suffer personal injury, illness, or death as a result of an act or omission by a cruise operator (or its employees or agents), or if you have complaints regarding the quality of services provided, your sole right of recourse shall be against the independent third party that provided the service. Komodo Island Cruises shall in no way be held liable.
In the event of an issue, you must inform the cruise guide directly so that the crew can rectify the problem as quickly as possible; you must also inform Komodo Island Cruises as soon as possible. We encourage you to take photos and videos to support your claim. Should you seek recourse against the cruise organizer, Komodo Island Cruises will assist you as much as possible to reach an amicable agreement. However, the final decision rests with the cruise organizer. Komodo Island Cruises shall not be held liable for modifications, trip cancellations, losses, or damages suffered by you during the cruise, nor for any failure on the part of service providers listed on Komodo Island Cruises. Furthermore, Komodo Island Cruises is released from performing its obligations toward the client in the event of force majeure.
To confirm a booking, you must be authorized to do so by all persons named in the reservation, and by a parent or guardian for any members under the age of 18. By making the booking, you confirm that all persons named in the reservation accept these terms and conditions and that you will inform each person of the confirmation details. By making the booking, you also become responsible for all payments due in connection with said reservation.
Data Authorization: You hereby authorize Komodo Island Cruises to process all personal information concerning you and the persons named in the booking that has been obtained in connection with your reservation. Personal information includes: phone numbers, fax numbers, email addresses, residential addresses, signatures, copies of ID or passports, or any other information belonging to you or the persons named in the booking.
Legal Capacity: You warrant that you are 18 years of age or older and that you have the legal capacity to use the website and to enter into a legally binding contract.
Accuracy of Information: You warrant that all personal information provided during the booking process is correct, and you accept financial responsibility for all transactions made under your name or account.
Due to the volatility and dynamic fluctuations of fuel prices in the maritime market, our partner boat companies reserve the right to apply a fuel surcharge, without prior notice, if the price of marine fuel crosses the critical threshold of IDR 25,000 / Litre (an increase of approximately 65% compared to the normal rate).
Procedures for application and retroactivity
If this threshold is reached or exceeded, the activation of this surcharge and its application are at the sole discretion of each shipowner. Depending on the shipping company operating your cruise, the surcharge will be mandatory for new bookings, and may also be required retroactively on existing bookings, whether or not they have already been cleared. These supplements are in no way included in the basic price of the cruise displayed on the website.
Note: Shipping companies reserve the right to readjust the rates of this surcharge at any time to reflect actual changes in market costs.
