Below you will find all the information regarding booking your cruise on the Arumi boat. Booking process, payment, practical information, applicable terms and conditions, inclusions, cancellation conditions, etc.
Your reservation implies acceptance of the terms & applicable conditions and that you have read all the information presented below.
- Complete the reservation form
- Upon receipt of the completed form and your passport (or other identity document) we will request to block the places.
- Une foisblocked placesvous recevrez la confirmation avec la facture et les instructions de paiement.
- Until you have received our confirmation that places have been secured for you, your places are not guaranteed.
- Do not make a payment until you receive your invoice.
- You proceed to payment
- Deposit of 35% of the total price to confirm your cruise reservation.
- Balance payment 14 days before cruise departure date
- For reservations with departure in less than 14 days, payment of the full amount is required upon reservation
- Once your payment is received we finalize the booking and send you the final booking confirmation with the updated invoice.
- Payment of the balance no later than 14 days before the departure of the cruise.
- Preparations for the departure of the cruise, information to send us
- Details for the shared shuttle
- Food allergies and special diet
- Copies of the passports of all passengers for the vessel manifest and travel authorizations
To confirm your reservation request, you will need to send us the form which will have been sent to you by email or whatsapp as well as the passport or other identity document of the person reserving.
International Bank Transfer in Indonesian Rupiah (IDR)
Payment must be made by bank transfer to our business account in Indonesia in Indonesian Rupiah (IDR). Before confirming your reservation request, please ensure that you are able to make an international bank transfer in Indonesian Rupiah (IDR). The banking services most commonly used in France for international transfers, offering competitive exchange rates and transfer fees, are Revolut, Wise, and N26. We therefore strongly recommend having an account with one of these providers.
Bank Details
Beneficiary: PT. Antik Tri Permana Indonesia
Account Number: 9987112333
Bank: Permata Bank
SWIFT Code: BBBAIDJAXXX
Bank Code: 130307
Email: lebaliblog.contact@gmail.com
Address: BTN Mahkota Pemenang – Tamarin 3A No. 2
Postal Code: 83352
Town/City: Pemenang
Region: North Lombok
Country: Indonesia
- Shared boat with cabin accommodation
- Full board
- Unlimited mineral water, tea, and coffee
- Snorkeling equipment: mask and snorkel (fins not included)
- Shared shuttle transfers (subject to conditions)
- Lombok ➜ Flores: shuttle transfer included in Lombok only
- Flores ➜ Lombok: shuttle transfer included in both Flores and Lombok
- English-speaking tour guide
- Photo and video coverage throughout the trip (download link provided after the cruise)
- Bath and beach towels
- Life jacket
- Komodo National Park entrance fees and activities
You are welcome to bring your own beverages (soft drinks and alcoholic drinks are not included) and additional snacks to complement the meals provided during the cruise.
- Flights
- Snacks, soft drinks, and alcoholic beverages
- Personal expenses
- Hotel accommodation in Labuan Bajo
- Tips
- Personal travel insurance (strongly recommended)
- Shuttle transfer in Labuan Bajo is not included for cruises operating from Lombok ➜ Flores
Included in your reservation
It is strongly recommended that you purchase comprehensive travel insurance before your arrival. It is your responsibility to ensure that your coverage is adequate for your trip. Your policy should cover, among other things, trip cancellation, your inability to participate in the cruise, flight cancellations, personal losses, medical expenses, emergency assistance, and repatriation to your country of residence in the event of illness or accident.
Unexpected events can happen at any time, which is why we strongly recommend taking out travel insurance. If a last-minute situation prevents you from joining the cruise, you may incur significant financial losses related to flights, accommodation, or cruise reservations. Travel insurance provides valuable protection and peace of mind throughout your journey.
CHAPKA offers a range of travel insurance solutions tailored to your needs, including cancellation coverage, medical insurance, and travel assistance services. Discover our travel insurance offer and enjoy a 5% discount.
The following information and documents must be provided before the cruise departure:
- Details required for the departure and arrival shuttle service (subject to conditions)
- Copies of the passports of all passengers
- Food allergies
- Special dietary requirements
Cash
Please bring cash (IDR 500,000 to IDR 1,000,000 per person) for:
Tips
Tipping is not mandatory but is always appreciated. If you are satisfied with the service provided, a total gratuity of 5% to 10% of the cruise price is generally considered appropriate. Please note that tips for the boat crew and for the guide/photographer are given separately.
Personal Expenses
On the islands visited during the cruise, local residents often sell souvenirs, drinks, snacks, and other items. If you plan to make purchases during excursions, please bring sufficient cash with you.
Special Dietary Requirements
Please inform us of any food allergies or special dietary requirements (vegetarian, vegan, gluten-free, etc.). Be sure to specify which passenger is affected and provide details of the allergy or dietary preference.
Stay Reachable
Please ensure that your phone number is active on WhatsApp. Important information and contact details will be sent to you the day before departure. On the day of departure, your driver will also contact you via WhatsApp if necessary.
Transportation is provided by shared shuttle, meaning that you will travel with other passengers. As a result, pickup times require some flexibility and may vary depending on traffic conditions, the number of passengers, and possible delays.
Shuttle Departure from Lombok
The shuttle service covers the following areas:
- Gili Trawangan, Gili Meno, and Gili Air Ports
- Bangsal Port
- Senggigi
- Mataram
- Kuta Lombok
Included pickup zones and approximate pickup times:
- Gili Trawangan: 6:00 AM
- Bangsal Port: 7:00 AM
- Hotel in Senggigi: 10:30 AM
- Hotel in Mataram City Center: 10:00 AM
- Hotel in Kuta Lombok City Center: 9:30 AM
If you are staying outside the covered areas, you will need to travel to the nearest meeting point or arrange your own taxi to Kayangan Port for a 1:30 PM arrival.
Hotel: Please provide the name of your hotel or the exact Google Maps location.
The day before the cruise, we will confirm your pickup time and provide the shuttle driver’s phone number.
Arrival in Labuan Bajo
No shuttle service is included upon arrival in Labuan Bajo.
Shuttle Departure from Labuan Bajo
The cruise departs at 4:30 PM and dinner will be served on board. If you are staying in Labuan Bajo the night before departure, a driver will pick you up from your hotel at 3:00 PM. Transportation is included only within central Labuan Bajo for departures and arrivals, including transfers to and from hotels and the airport.
- Not included: Menjaga Bay and the islands surrounding Labuan Bajo.
- Hotel: Please provide the name of your hotel or the exact Google Maps location.
- Flight: Please provide your flight number and arrival time.
If you are arriving by plane on the day of departure, your flight must land in Labuan Bajo no later than 3:00 PM.
The day before the cruise, we will provide the phone number of the driver who will pick you up either from the airport or from your hotel.
Shuttle Arrival in Lombok
If you have not yet decided where you would like to be dropped off at the end of the cruise, you may confirm your preferred drop-off location directly on-site before disembarkation.
The shuttle service includes drop-off at your hotel in:
- Senggigi City Center
- Mataram City Center
Other destinations are subject to an additional charge. If you are unsure whether your address is covered by the shuttle service, please contact us and we will be happy to check. If your accommodation is located outside the complimentary shuttle zone, a surcharge will apply..
- Passengers must immediately report any problem during the trip to the crew members or the tour guide. Prompt reporting makes it possible to resolve the problem during the trip.
- Any complaint regarding a lack of service during the trip must be reported immediately to the Cruise Director on board. The Cruise Director will endeavor to find an appropriate solution.
- Please note that complaints submitted after the end of the cruise will not be accepted.
- All boats have, in addition to the boat engine, 1 or 2 generators to provide electricity 24 hours a day on board for cabin air conditioning, refrigerators, lights, etc.
- All cabins on all boats are therefore more or less exposed to engine or generator noise depending on their proximity.
- It is therefore recommended that all passengers bring earplugs in case they are bothered by noise and vibrations on the boat.
During the high season, popular destinations such as Saleh Bay (whale sharks), Manta Point, Padar Island, Pink Beach, and Komodo Island may experience high visitor numbers. Lebaliblog and the boat operator decline all responsibility for complaints related to overcrowding at these locations.
- Cash in Indonesian Rupiah
- Electronic:
- Telkomsel SIM card with internet
- chargers
- power bank
- Clothes:
- hiking sandals
- change of clothes
- swimsuit
- Accessoires:
- sunglasses
- hat or cap
- backpack
- waterproof bag
- Hygiene and care:
- sunscreen
- toiletries: shower gel, shampoo
- beach towel
- wet wipes
- personal medications
- seasickness medication
- earplugs
- sleep mask
- Food:
- personal snacks: cookies, cakes
- The itinerary and program of visits and activities is provided for information purposes only.
- The itinerary is subject to change depending on weather, natural, operational and logistical conditions and constraints.
- It is not guaranteed to see manta rays, whale sharks, turtles: it depends on the weather and sea conditions.
- On the day of cruise departure, the cruise guide will inform passengers during briefing of the final itinerary.
During the cruise the guide will take photos to document the cruise (Photos and Videos with Camera and Gopro). All photos will be provided to you free of charge via a download link a few days after the cruise ends.
If you could briefly share with us your impressions of the cruise, the boat, the room, the crew, the service on board.
Your remarks and comments will be very useful to us to further improve the cruise and we will also post your comment on lebaliblog for future participants.
- Deposit of 35% of the total price to confirm your cruise reservation.
- Payment of the balance no later than 14 days before the cruise departure date
- For reservations with departure in less than 14 days payment of the full amount is required upon reservation
AnAny cancellation request must be made in writing and sent to the following email addresses: reservation.kic@gmail.com or lebaliblog.contact@gmail.com, or via WhatsApp.
Cancellation by the Passenger
In the event of cancellation by the passenger for any reason whatsoever, including cases of force majeure, cancellation fees will be charged according to the following conditions:
| Cancellation Date | Cancellation Fees |
| 14 days or more before the departure date | Equal to the deposit paid 30% |
| Less than 14 days before the departure date | 100% of the total amount |
All bank fees related to refunds are the responsibility of the passenger and will be deducted from the total refund amount.
We strongly recommend purchasing adequate travel insurance before your arrival. It is your responsibility to ensure that you have appropriate coverage. The insurance should cover, among other things, cancellation costs incurred by you, your inability to participate in the cruise, flight cancellations, personal losses, all medical expenses, and assistance costs, including repatriation to your country of residence in the event of an accident or illness.
Cancellation by the Cruise Operator
Cancellation due to weather conditions or force majeure entitles the passenger to a full refund.
A minimum number of passengers is required for shared cruises. There is a possibility of cancellation after confirmation if there are not enough passengers to meet the cruise requirements. In this case, an alternative boat with a similar cabin or a complimentary upgrade will be offered. If the proposed options do not suit you, a full refund will be provided.
Rescheduling by the Passenger
A change of departure date is possible up to 1 month before the cruise departure date. The new departure date must be within 12 months of the original booking date.
The boat operator provides photo and video coverage during the trip. By participating, each guest agrees to be photographed and filmed, and the cruise operator reserves the right to use these images and videos for promotional purposes. If you do not wish to appear in photos or videos, please inform us in advance.
- If a participant arrives late or fails to appear on the departure day for any reason whatsoever, including force majeure, the full booking amount is non-refundable, non-changeable, and non-transferable.
- The cruise operator accepts no responsibility for any consequences resulting from a participant leaving the group during the trip.
- If a participant fails to be present at the agreed meeting place and time during the trip, they will be responsible for any additional costs incurred, and no refund or compensation will be provided for any missed part of the itinerary.
- The cruise operator accepts no responsibility for flight delays or cancellations. It is the responsibility of each passenger to ensure they arrive on time for the cruise departure. We recommend arriving in Labuan Bajo the day before departure and purchasing adequate travel insurance.
If a cruise is canceled by the cruise line due to force majeure, passengers are refunded in full. On the other hand, if a cruise operates normally but passengers cannot participate due to force majeure, then no refund is possible.
It is therefore strongly recommended that all passengers take out travel insurance to prevent any unforeseen circumstances.
According to the laws and principles adopted in Indonesia, force majeure may include, but not limited to, what happened during the trip: the unpredictable, the irresistible, the uncontrollable and the inability to cope with unforeseen events and circumstances that occur or will occur as follows:
- Natural disasters such as typhoons, storms, earthquakes, tsunamis, floods, volcanic eruptions, landslides.
- Government actions such as expropriation, requisition.
- Abnormal social events, such as wars, armed conflicts, riots and terrorist attacks.
The cruise operator and Komodo Island Cruises accept no liability for:
- Loss of personal belongings (luggage, cameras, bags, jewelry, etc.).
- Delays or cancellations of the tour program and any events beyond the cruise operator’s control.
- Costs or losses resulting from delays caused by participants.
- Loss or damage to boat equipment caused by participants. Any replacement costs will be the responsibility of the participant.
- Accidents, injuries, or damages occurring during the cruise.
- Lost or delayed luggage involving airlines, hotels, or other transportation providers.
- Flight delays or cancellations.
- Injuries resulting from a participant’s negligence.
The cruise operator reserves the right, while respecting the overall itinerary, to cancel, modify, or change the order of visits without prior notice due to decisions made by National Park authorities, weather conditions, schedule changes, site closures, or any other circumstances beyond its control.
Komodo Island Cruises makes reasonable efforts to ensure that the content on our website is complete, accurate, and up to date. However, Komodo Island Cruises does not guarantee that the content of the website will be free from errors, inaccuracies, or omissions. Such errors, inaccuracies, or omissions may relate to pricing, product or service descriptions, availability, or other information displayed on the website.
Komodo Island Cruises reserves the right to correct any error, inaccuracy, or omission and to modify or update website content at any time without prior notice to participants.
In addition, Komodo Island Cruises reserves the right to refuse or cancel any booking or reservation that contains an error, inaccuracy, or omission, regardless of whether the booking has already been submitted, confirmed, or charged to your credit card.
If a participant’s credit card has been charged for a booking that is subsequently canceled due to an error, inaccuracy, or omission, Komodo Island Cruises will promptly issue a full refund of the amount paid.
Komodo Island Cruises acts solely as a booking agent for reservations made through the Komodo Island Cruises platform. Komodo Island Cruises has entered into agreements with cruise operators, under which the operators undertake to make every reasonable effort to ensure customer satisfaction. This means that if an issue arises with a reservation, the cruise operator will seek to resolve the situation in a manner that is satisfactory to the customer.
Komodo Island Cruises accepts no liability for any misrepresentation, breach of contract, breach of legal duty, or negligence on the part of any cruise operator. Accordingly, if you suffer personal injury, illness, death, loss, or damage as a result of any act or omission by a cruise operator, its employees, agents, or representatives, or if you have any complaint regarding the quality of the services provided, your sole remedy shall be against the independent third-party service provider responsible for those services, and Komodo Island Cruises shall not be held liable under any circumstances.
In the event of a problem during the cruise, you must immediately notify the cruise guide so that the crew can address the issue as quickly as possible. You must also inform Komodo Island Cruises without delay. We encourage you to take photographs and videos to support your claim.
If a complaint is submitted to the cruise operator, Komodo Island Cruises will assist you as much as reasonably possible in seeking an amicable resolution. However, the final decision rests solely with the cruise operator.
Komodo Island Cruises shall not be held responsible for itinerary changes, trip cancellations, losses, damages, or any failure by service providers featured on the Komodo Island Cruises platform. Furthermore, Komodo Island Cruises shall be released from its obligations to the customer in the event of force majeure or any circumstances beyond its reasonable control.
To confirm a reservation, you must be authorized to make the reservation by all people named in the reservation and their parent or guardian for all members under the age of 18. By making the reservation you confirm that all people mentioned in the reservation accept the conditions and that you will inform everyone of the details of the confirmation. By making the reservation you also become responsible for all payments due in respect of the reservation.
You warrant that you are 18 years of age or older and have the legal capacity to use the Site and to enter into a legally binding contract.
You guarantee that all personal information provided during the reservation is correct and you accept financial responsibility for all transactions carried out under your name or account.
You hereby authorize Lebaliblog to process all personal information concerning you and the people mentioned in the reservation, which was obtained in the context of your reservation. Personal information includes: telephone numbers, fax numbers, email addresses, residence addresses, signatures, identity or passport copies, or any other information belonging to you or the people mentioned in the reservation.
Due to the volatility and fluctuating nature of fuel prices in the maritime industry, our partner cruise operators reserve the right to apply a fuel surcharge without prior notice if the price of marine fuel exceeds the critical threshold of IDR 25,000 per liter (representing an increase of approximately 65% above normal market rates).
Application Terms and Retroactive Charges
If this threshold is reached or exceeded, the implementation of the fuel surcharge and its applicable terms shall be determined solely at the discretion of the individual cruise operator. Depending on the operator providing your cruise, the surcharge may be applied to all new bookings and may also be charged retroactively to existing bookings, regardless of whether the balance has already been paid in full.
These fuel surcharges are not included in the base cruise price displayed on the website and will be charged separately when applicable.
Important Notice: Cruise operators reserve the right to adjust fuel surcharge rates at any time to reflect actual market conditions and operating costs.
